Terms of Service

1. Who we are and what these terms cover

DripScanner (the “Platform”, “we”, “us”) is operated by Vitaliy Danyuk, Kossätenweg 25, 14476 Potsdam, Germany (the “Provider”). Contact: info@dripscanner.com. Further details are in the Impressum.

These Terms of Service (“Terms”) govern every use of dripscanner.com and its services: company profiles and product listings, the catalog and search, requests for quotation, sample requests and messaging, advertising campaigns we run on behalf of producers, AI-assisted analysis of listings, and the partner program. They apply to producers, distributors, buyers and partners alike (“you”, “users”).

The Platform is for businesses only. By registering you confirm that you act in the exercise of a trade, business or profession (Unternehmer within the meaning of § 14 BGB), that you are at least 18 years old and that the company you register for has authorised you to open and manage its account on DripScanner. Consumers may not use the Platform.

2. Accounts

• One account per company. Each legal entity may hold one producer account. A company may register several buyer users, but we may limit their number. Duplicate or parallel accounts may be merged or closed without notice.
• Truthful information. Company name, legal form, registered address, registration and VAT numbers, contact persons and every listing must be accurate and kept up to date. Registering a company that does not exist, or one you are not authorised to represent, is a material breach.
• Who may commit the company. Anyone the company has authorised may open and manage its account, publish listings and answer requests. Orders that involve payment — subscriptions and advertising budget top-ups — may only be placed by a person authorised to make such commitments for the company; we ask for that confirmation when the order is placed. If you place an order without authority, you are personally liable for it until the company approves it, for example by paying the invoice. The company is bound by everything done through its account; tell us when its contact persons change.
• Credentials. You keep your login confidential and are responsible for everything done through your account until you notify us of misuse.
• Account codes and verification. Each account receives a DripScanner code (DS-P-, DS-B-, DS-T- …). We may ask for documents (commercial register extract, VAT ID, certificates, identity of the contact person) and may check them against public registers and the EU VIES service. Verification badges reflect our own assessment at the time of review and are not a guarantee to anyone.
• Closing your account. You may delete your account at any time in the dashboard settings. Data we must keep by law (for example invoices and verification records under German tax law, generally ten years) is retained for as long as the law requires.

3. Our role: a platform, not a party to your deals

DripScanner brings producers and buyers together. Every contract for goods, samples, prices, payment and delivery is concluded directly between the buyer and the producer. We are not a seller, buyer, agent, broker or guarantor, we do not take title to goods and we do not handle payments between users.

We therefore do not warrant the existence, quality, safety, legality, availability or conformity of any product, the accuracy of any listing or quotation, the creditworthiness or reliability of any user, or that any request leads to a transaction. Disputes between users are settled between them; we may assist at our discretion but are not obliged to.

4. Listings, company profiles and your content

• You are solely responsible for everything you publish: product data (prices, MOQ, Incoterms, weights, pallet data, shelf life, storage, ingredients, allergens, nutritional values, certificates), company information, images, documents and messages.
• Food and beverage products must comply with the law that applies to them: the law of the country where you are based and of every country or region where you offer them or where we advertise them, including the food, labelling and safety rules of that market. You are responsible for knowing those rules. Certificates you name must be valid and issued to your company; uploaded documents must be genuine.
• You hold all rights needed for the texts, brands, logos and images you upload. Listings are written in English (Latin script) so that buyers across Europe can read them.
• You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, adapt, translate, display and distribute your content on the Platform, in search results, in advertising we run for you (including Google Ads), in AI assistants’ and search engines’ indexes, and in derived material such as keywords and summaries, for as long as the content is on the Platform and as long as needed for advertising already running. You may remove content at any time; copies in third-party caches and in running campaigns may persist for a while.
• We may correct obvious errors, assign categories, add metadata and generate keywords and summaries with automated tools to make listings findable.

5. Review and moderation

Companies and listings become visible to buyers only after our review, which combines automated checks (including AI analysis) and human moderators. Changes to an already approved company profile or listing take effect after review as well; until then buyers and advertising keep seeing the approved version.

We decide at our own discretion whether, when and in what form content goes live. We may decline, edit, hide or remove any content, ask for corrections or documents, and withdraw an approval — for example when information looks inaccurate, incomplete, misleading or illegal, or when a company cannot be verified. We do not guarantee review times, approval or continued visibility. Review feedback is offered as a courtesy and is not an assessment of your legal compliance.

6. Plans, fees and payment

• Prices. The plans (Free, Starter, Growth), subscription fees, service fee percentages, the minimum activation deposit and any discounts are those shown on the pricing page at the time you order. A partner referral code reduces only the subscription fee, never the service fee.
• Subscriptions. A subscription is paid month by month or for twelve months in advance at the reduced rate. It covers the paid period only and does not renew automatically; you decide about the next period by paying for it.
• Advertising budget and service fee. The advertising budget you top up is spent on campaigns we run for you; the service fee is our remuneration for building and managing them and is calculated as a percentage of the budget. Both are settled per month. A temporary safety buffer (currently 15 % of the budget) protects against overdelivery by the advertising network and is refunded to the extent it is not used.
• How you pay. By bank transfer against a proforma invoice that carries your order code. Budgets and subscriptions are activated once the money has arrived. Prices are net of VAT; VAT is charged where the law requires it (German VAT for German customers; reverse charge for businesses in other EU countries with a valid VAT ID). No card is stored and nothing is charged automatically.
• Refunds. Advertising budget that has been spent is not refundable. Unused advertising budget and the unused part of the safety buffer are refunded after the campaign period is reconciled, normally within 7–10 business days. Subscription fees and service fees for a period that has started are not refunded, except as provided in section 10.
• Late payment and set-off. If a payment is missing, we may pause campaigns and hide the profile until it arrives. We may set off amounts you owe us against amounts we owe you.
• Price changes. We may change prices for future periods. Periods already paid are not affected.

7. Advertising campaigns we run for you

• Campaigns (currently Google Ads) run in our own advertising accounts, on your behalf. We choose keywords, ad texts, bids, placements and regions, using your listing data and automated tools. You do not receive access to the advertising account.
• Campaigns start after our review and are subject to the policies of the advertising network. We are not responsible for rejections, delays or restrictions imposed by the network.
• No guarantee of results. Impressions, clicks, search volumes, inquiries and sales depend on the market and the network. Figures we show as estimates, projections or samples are illustrative and not a promise.
• We may pause, adjust or stop campaigns at any time — for policy or budget reasons, during review of your content, when a payment is missing, or when we consider the campaign harmful to you, other users or the Platform.

8. AI-assisted features

We use automated systems, including large language models, to analyse listings, derive keywords, buyer segments and selling points, pre-check content, write ad texts and answer questions. Such output can be incomplete or wrong. It does not replace your own checks, is not legal, regulatory or commercial advice, and decisions you base on it are your own. Your content may be processed by third-party AI providers for these purposes; see the Privacy Policy.

9. What is not allowed

You must not:

• register a company that does not exist, that you do not represent, or more than one producer account for the same company;
• publish false, misleading or illegal content, forged documents or certificates, or products that may not lawfully be sold;
• use contacts obtained through the Platform for unsolicited mass mailing, harassment or anything unrelated to the request at hand;
• bypass the Platform to avoid fees where the Platform is the basis of the contact, or induce other users to do so;
• scrape, crawl, copy or resell Platform content, or overload or interfere with the Platform, its accounts or its infrastructure;
• upload malware, or use the Platform for money laundering, fraud, sanctions evasion or any other illegal purpose.

10. Suspension and termination

• Suspension. We may suspend an account, hide a profile, remove listings or pause campaigns immediately and without prior notice where we consider it necessary — in particular on suspicion of a breach of these Terms, fraud, illegal content, non-payment, a legal risk, or harm to other users or to the Platform’s reputation. We are not obliged to state reasons beyond what the law requires.
• Termination for cause. Either side may terminate the agreement for cause without notice. For us, cause includes the matters listed above. On termination for cause by us, subscription and service fees already paid for the current period are not refunded; unused advertising budget and the unused safety buffer are refunded after reconciliation.
• Ordinary termination. You may close your account at any time. We may terminate the agreement with fourteen days’ notice by e-mail without giving reasons; in that case unused prepaid subscription fees are refunded pro rata together with unused budget and buffer.
• Effect. Listings and the profile are taken offline, campaigns are stopped, and content is deleted after the retention periods required by law and for open claims. Sections 3, 4 (licence for running campaigns), 11, 12, 13 and 15 survive termination.

11. Availability and changes to the Platform

The Platform is provided as it is. We aim for high availability but do not guarantee uninterrupted or error-free operation; maintenance, updates, security incidents and failures of third-party services (hosting, databases, advertising networks, e-mail) can cause downtime or data loss. We may change, add or discontinue features at any time. Where a change materially reduces a paid service during a paid period, you may terminate that service and receive a pro rata refund of the affected fee.

12. Liability

• We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and for guarantees we have expressly given.
• For slight negligence we are liable only for the breach of an obligation whose fulfilment is essential to the agreement and on which you may rely (a cardinal obligation), and then only for the foreseeable damage typical of this kind of agreement. In that case our total liability per contract year is limited to the fees you paid us in the twelve months before the event.
• Beyond that, we are not liable — in particular not for lost profits, lost business, indirect or consequential damage, for content, conduct, goods or payments of other users, for decisions taken on the basis of automated or AI-generated output, for outcomes of advertising campaigns, or for failures of third parties such as Google, hosting or e-mail providers.
• You are responsible for backing up data you need. Claims against us for slight negligence become time-barred twelve months after they arise, unless the law provides a longer mandatory period.

13. Indemnity

You will indemnify us and hold us harmless from all claims, damages, fines and reasonable costs (including legal fees) that third parties or authorities raise against us because of your content, your products, your breach of these Terms or of the law, or a dispute between you and another user.

14. Intellectual property

The Platform, its software, design, texts, data structures, trademarks and generated material belong to us or our licensors. You receive a non-exclusive, non-transferable right to use the Platform for its intended purpose while you have an account. Your own content remains yours, subject to the licence in section 4.

15. Data protection and communication

How we process personal data is described in the Privacy Policy. Business contact details you enter are shown to the users you deal with (for example a producer sees the buyer who sends a request). Messages are stored on the Platform and may be read by us for support, moderation and fraud prevention.

We send e-mails that are part of the service — verification, review results, requests and messages from other users, invoices and important account notices. Marketing e-mails are sent only with your consent, which you can withdraw at any time.

16. Partner program

Associations and other partners that refer producers take part under the separate partner conditions shown in the partner portal. Where these Terms and the partner conditions conflict, the partner conditions prevail for the partner relationship.

17. Changes to these Terms

We may change these Terms. We announce changes by e-mail or in the dashboard at least fourteen days before they take effect, and may ask you to accept the new version when you next sign in. If you do not agree, you may terminate the agreement before the changes take effect; continuing to use the Platform afterwards means you accept them. The version you accepted, with date and time, is recorded in your account.

18. Final provisions

• These Terms are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
• If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from these Terms is Potsdam, Germany. We may also sue you at your general place of jurisdiction.
• These Terms are written in English; the English text prevails over any translation.
• We may transfer this agreement to a company that takes over the operation of the Platform; we will inform you. You may not transfer your account or this agreement without our written consent.
• Should a provision be or become invalid, the remaining provisions stay in force; the invalid provision is replaced by the statutory rule.
• Individual agreements in writing take precedence over these Terms.